Approval Actions From Email Are Not Working For Few Users And The Inbound Approval Email Is In DISCARD
(Doc ID 2368248.1)
Last updated on FEBRUARY 17, 2023
Applies to:
Oracle Workflow - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]Information in this document applies to any platform.
Symptoms
On E-Business Suite 12.1.3,
Approval actions from email are not working for few users.
The user gets a approval email notification from EBS and they respond with 'Approve' but the approval is not reflected in EBS and on research found that the inbound approval email is in the DISCARD folder of the IMAP account.
The following error(s) are observed in the FNDCPG log files:
oracle.apps.fnd.wf.mailer.IMAPResponseHandler.processSingleMessage(Message)]:Either Responder does not match recipient (ALLOW_FORWARDED_RESPONSE=N) or Responded to a question that has been answered already
:Unsolicited email from {"User, Best" <BestUser@maildomain_one.com>} has exceeded the threshold {9}.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |