MFS Laptop: 'Webtogo.exe -- Bad image' Error When Launching MFS Laptop

(Doc ID 2368564.1)

Last updated on MARCH 06, 2018

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 MFS Laptop

When attempting to launch MFS Laptop application, the following error occurs:

ERROR
-----------------------
webtogo.exe -- Bad image
C:\mobileclient\bin\wtgos.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x0000020

webtogo.exe -- Bad image
C:\mobileclient\bin\olfc.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000020


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch MFS Laptop.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms