Account Details Form Shows Wrong Operating Unit In Header (Doc ID 2369277.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Symptoms

When displaying data in the Account Details form for one customer that has data in multiple Operating Units, the header on the form changes Operating Unit names to the wrong Operating Unit as the data is selected in the grid.

For example:

Customer - Christine VISIEX02
  Invoice - 10040 - Vision Corporation
  Invoice - 22743 - Vision Operations

Both are due on 16-FEB-2018

Query in the Account Details form for Customer - Christine VISIEX02
  Due Date - 16-FEB-2018

You will get only two rows:

Operating Unit Legal Entity Number
Vision Corporation Vision Corporation 10040
Vision Operations Vision Operations 22743

When the cursor is on the line for Visions Corporation, the Operating Unit in the Header of the form changes to Vision Operations
When the cursor is on the line for Visions Operations, the Operating Unit in the Header of the form changes to Vision Corporation

The expectation is that when the cursor is on the line for Vision Corporation, the Header of the form should read the same Operating Unit.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.