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R12:IBY/AP: Cannot Complete or Confirm The Payments When An Electronic Payment Process Request Failed. (Doc ID 2369804.1)

Last updated on JUNE 24, 2022

Applies to:

Oracle Payments - Version 12.0.0 and later
Oracle Payables - Version 12.0.0 and later
Information in this document applies to any platform.


When submitting an Electronic Payment Process Request (PPR), the Format Payment Instruction Program with Text Output completed with an error but the payment file was still generated and transmitted to the bank.
The bank paid the supplier but cannot confirm the Payment Process Request.

Troubleshooting done:
The MGDF Diagnostics from Doc Id 1360390.1 did not return any related results.
Also, the PPR is not listed for further action under the Funds Disbursement Process Manager home page under Payment Processes section. Under View field, select from LOV : "Electronic Payment Instructions not marked complete"


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