My Oracle Support Banner

Unable To View Credit Memo From RMA Order In Inquiry Responsibility (Doc ID 2370437.1)

Last updated on JANUARY 25, 2021

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.


When attempting to view the Credit Memo (CM) for an RMA order using a view-only order management responsibility, the Receivables Transaction form opens, but the following error occurs.

FRM-40350: Query caused no records to be retrieved.

1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Sales Orders
3. Query RMA Order Number = <Order number>
4. Click on Actions button and choose Additional Order Information
5. Select Invoices/Credit Memo tab to view if CM was created in Receivables.
6. Click on Invoice Details to view invoice in Receivables; get message.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.