Unable To View Credit Memo From RMA Order In Inquiry Responsibility

(Doc ID 2370437.1)

Last updated on MARCH 07, 2018

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to view the Credit Memo (CM) for an RMA order using a view-only order management responsibility, the Receivables Transaction form opens, but the following error occurs.

ERROR
FRM-40350: Query caused no records to be retrieved.


STEPS
1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Sales Orders
3. Query RMA Order Number = 8000623
4. Click on Actions button and choose Additional Order Information
5. Select Invoices/Credit Memo tab to view if CM was created in Receivables.
6. Click on Invoice Details to view invoice in Receivables; get message.


Cause

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