ARXCUMRG - Customer Merge Program Is Not Transferring Attachments

(Doc ID 2370529.1)

Last updated on MARCH 07, 2018

Applies to:

Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 version, Customers Module

ACTUAL BEHAVIOR
-------------------

In 12.1. when Customer Merge program is run, the attachments on the From customer accounts are not transferring to the To customer accounts.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Steps to reproduce:

1) Perform Customer Merge
-Trading Community Manager, N: Data Quality Management : Account Merge
-Enter From customer number (having attachments)
-Enter To customer number
-Submit the merge.

2) Query the the surviving Customer (To customer)
-Receivables Manager, N: Customers : Standard
-Query the To customer from the merge above
-The attachment (from the From customer) is not there.



EXPECTED BEHAVIOR
-----------------------
Attachments to transfer from account to the merge to account

Changes

 

Cause

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