ARXCUMRG - Customer Merge Program Is Not Transferring Attachments

(Doc ID 2370529.1)

Last updated on MARCH 07, 2018

Applies to:

Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.


On : 12.1 version, Customers Module


In 12.1. when Customer Merge program is run, the attachments on the From customer accounts are not transferring to the To customer accounts.

The issue can be reproduced at will with the following steps:
Steps to reproduce:

1) Perform Customer Merge
-Trading Community Manager, N: Data Quality Management : Account Merge
-Enter From customer number (having attachments)
-Enter To customer number
-Submit the merge.

2) Query the the surviving Customer (To customer)
-Receivables Manager, N: Customers : Standard
-Query the To customer from the merge above
-The attachment (from the From customer) is not there.

Attachments to transfer from account to the merge to account




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