Error: Time Card is Locked by Another Process, Try again in 20 Minutes, When Saved Time Card Exists in Mobile

(Doc ID 2370915.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Time and Labor - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Oracle Time and Labor Rules

When attempting to create time card using self service for a specific period,
the following error occurs.

ERROR
-----------------------
The timecard for Person_Name(Emp No) is locked by another process. Try again in 20 minutes

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into mobile timecard app
2. Create/Edit timecard
3. Save
4. Login into self-service
5. Go to Recent Timecards section and try to pull up the same timecard
6. Receive error:
The Timecard for USER is Locked by another process. Try again in 20 minutes.

Cause

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