Patch In Release 12.1.3 To Fix Bug 19641953 : CHARGES HTML: ERROR ORA-01407 ON CS_COST_DETAILS LAST_....
(Doc ID 2371393.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Customer Support - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 Version, Oracle Customer Support, Update Service Request page
Unable to submit Charges from Agent dashboard
ERROR:
-------------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.
....
oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-01407: cannot update ("CS"."CS_COST_DETAILS"."LAST_UPDATED_BY") to NULL
ORA-06512: at "APPS.CS_COST_DETAILS_PKG", line 273
ORA-06512: at line 1
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.) Create Service Request, go to Tools2 > Service and charges logistics
2.) Create estimate line with adding the "Search Parts" from button and save
3.) Copy to actual
4.) When save the line the following error is raised
oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-01407:
Cannot update ("CS"."CS_COST_DETAILS"."LAST_UPDATED_BY") to NULL
ORA-06512: at "APPS.CS_COST_DETAILS_PKG", line 273 ORA-06512: at line 1
This is not happening for normal charge line without charge parts
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |