Errored Workflows are not showing status of error

(Doc ID 2371478.1)

Last updated on MARCH 12, 2018

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP10 version, Workflow,Approval,Common Funct


When an employee submits a leave request, or other self-service process, and there is a break in the reporting hierarchy, the workflow would normally have a status of 'error'.

The workflows are not displaying a status of 'error' but are showing as 'active'.

There are no error messages received when the workflow runs in error


Steps to Reproduce:
The issue can be reproduced at will with the following steps:


Submit workflow Self service Generic Approval Process

1. (N)System Administrator->Workflow->Status Monitor
- workflow type: HR
- type internal name: HRSSA
- process name: Self service generic approval process

This note provides a brief overview of Bug 27369078 - WORKFLOWS ARE NOT DISPLAYING A STATUS OF 'ERROR' BUT ARE SHOWING AS 'ACTIVE'

Cause

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