Customer Name And Number Details Are Not Showing In Contract Search Screen

(Doc ID 2371555.1)

Last updated on MARCH 09, 2018

Applies to:

Oracle Service Contracts - Version 12.2.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.2 version, Search Related

ACTUAL BEHAVIOR
---------------
Customer Name and Number details are not showing in Contract Search Screen

While searching for the contracts in Oracle R12 search results not showing Customer Name and Customer Account Number of the contract


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts Manager resp
2. Launchpad --> Query for any existing Contract
3. Search Screen from R12:
Columns listed does not have Customer Name and Customer Account Number

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms