RMAs Referencing Invoices Are Creating Credit Memos Having Incorrect Dollar Amount

(Doc ID 2371602.1)

Last updated on MARCH 13, 2018

Applies to:

Oracle Receivables - Version 12.2.6 and later
Information in this document applies to any platform.


RMAs referencing invoices are creating credit memos having incorrect dollar amount.


Need to create a credit memo for $300 against an invoice for $400.

1. Create Invoice for $400.

2. Create new RMA for $300 referencing the existing invoice

3. The system is creating the credit memo for $400 and not for the price mentioned on the RMA. why?


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