How to Reprocess "Failed" or "Rejected" Messages In Event Queue (Doc ID 237192.1)

Last updated on JANUARY 23, 2017

Applies to:

Oracle Service Fulfillment Manager - Version 11.5.6 to 12.1.3 [Release 11.5 to 12.1]
Oracle Installed Base - Version 11.5.6 to 12.1.3 [Release 11.5 to 12.1]
Oracle Installed Base - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.
***Checked for relevance on 23-Jan-2017***

Symptoms

This datafix has been approved by development for customer consumption on 13/Feb/2012.
 

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If you have any questions or concerns please contact Oracle Support before running the script.



Oracle Installed Base offers life-cycle tracking of an item that is set up as Install Base tracking enabled from the time that it is received, in inventory, in WIP, in projects, at customer sites, or during repair. You have performed ERP transactions such as Receipts, WIP completion, Inventory transactions, Asset Installation, Order Management, and Shipping and you are expecting to see these transactions reflected in Installed Base. But you are noticing instead that there are records stuck in XNP_MSGS as either 'Failed' or 'Rejected'.

To check for 'Failed' or 'Rejected' messages:

Use SFM System Administrator Responsibility:
Nav: Diagnostics -> Message
Query on Status of 'Failed' or 'Rejected'

You will also see workflow notifications for these erred messages in your
Notification Inbox:

Use SFM System Administrator Responsibility:
Nav: Operations -> Notifications

Cause

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