Material Transaction Does Not Happen In The Debrief Form

(Doc ID 2372248.1)

Last updated on MARCH 12, 2018

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
Material Transaction does not happen in the debrief form

EXPECTED BEHAVIOR
-----------------------
Expect the Material transaction should complete successfully and reflect in Inventory transactions always


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Added a material debrief.
2. Change the assignment status as completed to complete the debrief.
3. After completion of Debrief posting program, charge line start getting
populated.
4. Check the material transaction then didn't observed any transaction
related to debrief.
5. Check the CSF_DEBRIEF_LINES table and found that ib_update_status,
spare_update_status, material_transaction_id is null and charge_upload_status
is showing succeeded.


Cause

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