Related Customer's Credit Memos Does Not Appear While Settling Claims

(Doc ID 2372831.1)

Last updated on MARCH 13, 2018

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, CLAIMS

ACTUAL BEHAVIOR
---------------
Related Customer's Credit Memos does not appear while settling claims with Previous Open CM method

trying to settle Generic Deductions with "Previous Open Credit Memo" method.




EXPECTED BEHAVIOR
-----------------------
Expectation is that related customer account's CM should also appear in the LOV but the same is not reflected.


Cause

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