R12: AP: Endeca Void Payments And Cancelled Invoices With Void Payments Not Picked By Incremental Load

(Doc ID 2372936.1)

Last updated on MARCH 14, 2018

Applies to:

Oracle Payables - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Endeca Integration

ACTUAL BEHAVIOR
---------------
I3;AP Endeca: Void Payments and Cancelled Invoices with void payments not picked by Incremental Load

Release R12.2.5 and Endeca V6

THIS IS A PAYABLES ENDECA ISSUE. THERE IS NO PROBLEM TYPE AVAILABLE FOR ENDECA INTEGRATION



EXPECTED BEHAVIOR
-----------------------
. The Invoice is still displayed in 'Invoices Paid in Last 7 days' with the previous Payment record. This is INCORRECT as the Invoice is no longer a Paid Invoice.
  The Cancelled Invoice is still displayed in 'Invoices Paid in Last 7 days'. This is INCORRECT as the Invoice is no longer a Paid Invoice.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Follow the below steps:

1. Take an AP Invoice that is already Paid. This Invoice is shown in 'Invoices Paid in Last 7 days' in Supplier Balance page of AP Endeca.
2. Void the Payment of the above Invoice
3. Run the Incremental Load
4. The Invoice is still displayed in 'Invoices Paid in Last 7 days' with the previous Payment record. This is INCORRECT as the Invoice is no longer a Paid Invoice.
5. Cancel the Invoice
6. Run the Incremental Load
7. The Cancelled Invoice is still displayed in 'Invoices Paid in Last 7 days'. This is INCORRECT as the Invoice is no longer a Paid Invoice.

If the Full Load is run, the issue gets resolved.

Refer screen shots. I need an immediate resolution.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

1 all users of Endeca
2.the issue is on the Test

Due to this issue, users cannot the access the report correctly

Cause

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