My Oracle Support Banner

The Group Territory Options In The Select Territories and Task Owners Form Is Not Working As Expected (Doc ID 2373819.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6

The Select Territories and Task owner form has limited functionality when selecting territories that are assigned to group.

The following changes have been done in the form 'Select Territories and Task Owners' to add more flexibility:

i) The field 'My Groups' was displayed as non editable Input Text Field. This has been changed to List Item .

ii) If the Source is selected as 'My Group Territories' , user can select any group in List Item My Groups.
    The Territories belonging to selected group would be displayed in Unselected Territories.

Note : Changing the group in List Item My Groups would populate Unselected Territories(with territories belonging to group) only if the Source is set as
'My Group Territories'. If The Source is set as either 'All Group Territories/All Service Territories' , selecting an item from List Item My Groups will
not have any impact on display of Unselected Territories.

The issue can be reproduced at will with the following steps:
1. Navigate to the Dispatch Center form.
2. Select Tools > Select Territories and Task Owners


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.