DFF Segments In Mobile Field Service - Multi Platform Do not Display The Full Length Of The Segment

(Doc ID 2374231.1)

Last updated on MARCH 15, 2018

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : Multiplatform MFS   12.1.3 and 12.2

The Descriptive Flex Field (DFF) segments are not allowing users to enter the expected number of characters.

For example.   A segment in the 'Task Additional Information' DFF allows the user to enter up to 250 characters on the Service request form > task tab. 
But in MFS the user can only enter 50 characters..

MFS should allow the user to enter the same number of characters as the Service Request form.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to MFS MP
2. Select a DFF
3. Segments only display 50 characters.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms