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The Service Availability Setup is Not Preventing a PTO Model From Being Covered by a Service Contract (Doc ID 2374682.1)

Last updated on JUNE 06, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.


Why, with the below settings, does a Sales Order allow covering the PTO Model under a Service Contract?


  The PTO Model does not have "Enable Contract Coverage" checked.
  On the Service Availability form, items are not Generally Available and are only marked as available for some products.


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