Error While Closing Service Request: "There are open tasks in this service request."

(Doc ID 2374786.1)

Last updated on MARCH 16, 2018

Applies to:

Oracle Field Service - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Error while trying to close specific Service Requests.
The SRs seem to have all Tasks closed or cancelled, but still the application throws errors while changing the SR status to 'Closed'.

Error:
   There are open tasks in this service request.
   Please close these tasks before closing the service request.

Steps:

(R) Service
(N) Service Requests > Create Service Requests

 - Query SR with  Status = Open
 - Navigate to the Tasks tab
 - Tasks tab:
    . Task # 123 - Cancelled
    . Task # 456 - Closed
- Change SR Status to "Closed"

=> Error occurs.

Changes

Users are encountering this issue with some SRs and Tasks.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms