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Service Request Rule Notification For Status Change Is Not Working (Doc ID 2374917.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.


Why is Rule notification in oracle service to notify a service request owner when a particular service request status is updated not working?

Service Request | Setup | Rules | Notification Rules
Create a new rule
Event: Service Request Status Changed
To/From: Status Changed To
Status: Received the Return (This can be any status of your choosing)
Notify: Owner
Template Type: Standard Template
Notification Template: Notify Owner: Service Request Status Updated Message

Then change a Service Request status to the appropriate status and wait for the notification.
There is an errored workflow notification under the workflow administrator account - SYSADMIN.


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