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26324996 Responsibility Picker Still Available In Responsibility Email Center Supervisor (Doc ID 2375019.1)

Last updated on MARCH 19, 2018

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Integration

ACTUAL BEHAVIOR
---------------
Responsibility Picker still available in responsibility Email Center Supervisor

EXPECTED BEHAVIOR
-----------------------
Expect the Responsibility Picker to be hidden after patch 25171094

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Email Center Agent Console
(N) Home > Inbox
Open Message
Create SR

The responsibility picker is still available.



Cause

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