My Oracle Support Banner

New Custom Image is Unavailable When Added in OTM (Doc ID 2375028.1)

Last updated on MARCH 20, 2018

Applies to:

Oracle Transportation Management - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When adding a user defined image in OTM, the image is not reflected in the user interface after specifying the physical path of where the image resides on the server

EXPECTED BEHAVIOR
-----------------------
It is expected that be able to see the image in OTM after specifying the path of where it resides.

STEPS
-----------------------
The issue can be reproduced with the following steps:

1. Place an image file (.gif or .jpg) format on the OTM webserver. Take note of the path of where it is created.
2. Navigate to Configuration and Administration > Power Data > General > Images
3. Click New to create a new image.
4. Specify the path of the image in the 'Path' field and click Finished
5. The image will not be displayed in OTM

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.