Not Able To Create A Ship Exchange Number For The Serial Number
(Doc ID 2375993.1)
Last updated on FEBRUARY 25, 2019
Applies to:Oracle Depot Repair - Version 12.2 and later
Information in this document applies to any platform.
There is an item (with serial number) which was received from the customer for repair in one OU.
The item is sent to the repair depot in other operating unit through an IR/ISO.
If the item cannot be repaired, the procedure is to send a new item via a Ship Exchange line.
But we are not able to select the Non-Source serial number and create a Ship Exchange line.
Steps to reproduce the issue:
1. Receive item via Return line on a repair order.
2. Create an internal Requisition (IR)/Internal Sales order (ISO) to send the item to the repair depot in other operating unit.
3. Since the Item cannot be repaired, so to send a new unit trying to create a Ship Exchange line.
4. Not able to select the Non-Source serial number and create a Ship Exchange line.
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