My Oracle Support Banner

Unable To Connect Metalink Through OAM - error Unable to connect to Metalink.Please enter a valid Metalink userid and password - due to Certificate chaining error (Doc ID 2376205.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Applications Manager - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Oracle Configuration Manager

When attempting to setup Metalink Credentials for Patch Wizard the following error occurs:

"Unable to connect to Metalink. Please enter a valid Metalink userid and password. Please also check if the Web Proxy Setup information is correct."


OAM log (gathered following steps from Doc Id 740767.1 - Gathering Debug OAM Log In Oracle Applications R12) reveals detailed error message:

Observation: SSL is not enabled for EBS

The issue can be reproduced at will with the following steps:
1. Patch wizard - attempt to enter metalink credentials

The issue has the following business impact:
Due to this issue, users cannot connect metalink through OAM


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.