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Error Opening Emails - Java.lang.ClassCastException (Doc ID 2376566.1)

Last updated on MARCH 21, 2018

Applies to:

Oracle Email Center - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Other Components

When attempting to open an email from the Email Center Responsibility, the following error is thrown


ERROR
-----------------------
Java.lang.ClassCastException: javax.mail.internet.MimeMessage cannot be cast to javax.mail.internet.MimeBodyPart


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to applications and navigate to Email Center Responsibility
2. Navigate to Messages and choose Queue
3. Attempt to open the message



Cause

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