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Performance Issue When Adding New Learners To An Existing Learning Group In Self Service OTA - Internal Server Error (Doc ID 2376702.1)

Last updated on MARCH 21, 2018

Applies to:

Oracle Learning Management - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to update one Learner Group in order to add a new Component
the following error occurs.

ERROR
-----------------------
"Internal Server Error" after about 5 minutes


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (N) OLM Administrator responsibility -> Catalog
2. Go to Setup -> Learner Groups
3. Select an existing Learning Group -> Components
4. Click on Add Component -> Click Go
5. System hangs and error is raised after about 5 minutes -> Internal Server Error

Cause

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