FRM-41072: Cannot Create Group contact_cust_record_group Subscriber Contact After Patch 26102996 (Doc ID 2376973.1)

Last updated on MARCH 23, 2021

Applies to:

Symptoms

After applying patch 26102996, users receive the following error when adding any Subscriber Contact role or updating the existing Subscriber Contact role in the Service Contracts Authoring form (OKSAUDET)

FRM-41072: Cannot create Group contact_cust_record_group

Error

FRM-41072: Cannot create Group contact_cust_record_group
FRM-41076:Error populating Group

Steps

(R) Service Contracts Manager

  1. (N) Launch Contracts from the Main Menu.
  2. Open the Contract Navigator tab.
  3. Select 'Tools' from the toolbar; select 'New'.
  4. Select Category = 'Service Agreement'.
  5. Press OK.
  6. Enter the required fields for the Service Agreement.
  7. Open the Lines tab, and then the Accounts subtab.
  8. In the Customer Contacts section of the form, select the list of values icon for Role.
  9. Select the role. You receive the error.

Cause

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