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Incorrect Appointment Start and End Time on "Schedule Appointment - Show Option" Screen (Doc ID 2377193.1)

Last updated on JULY 24, 2019

Applies to:

Oracle Transportation Management - Version 6.2.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Incorrect appointment start and end time on "Schedule Appointment - Show Option" screen.

e.g. - scheduled appointment start at 8 AM and slot time interval is configured as 2, so first slot will be from 8 to 10 AM and from 10 to 12 PM and so on, it will always be an even value.

     - when "Schedule Appointment - Show Option" action is used, the start time will be from 9 to 11 AM, every slot will have 1 hour offset.


EXPECTED BEHAVIOR
-----------------------
Display the same starting hours on "Schedule Appointment - Show Option" screen as in Manage Appointment screen, also as per calendar definition.

Cause

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In this Document
Symptoms
Cause
Solution
References


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