My Oracle Support Banner

Wrong Case Number In Party Information - Case Worker responsibility (Doc ID 2377381.1)

Last updated on MARCH 15, 2019

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Case Worker, Agent Dashboard

Actual Behavior

When searching for a particular party and click on the "Cases" Tab there are cases that appears which relates to a completely different customer.

Expected Behavior

In the case tab should be displayed the cases for that particular customer only

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. (R) Case Worker
2. (N) Agent Dashboard > Party Search in 'Simple Search' Enter a particular Party_number in 'Registry ID'
3. Go
4. Under 'Cases' Tab  are cases that appears which relates to a completely different customer.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.