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Wrong Case Number In Party Information - CASE WORKER responsibility (Doc ID 2377381.1)

Last updated on MARCH 23, 2018

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Case Worker, Agent Dashboard

ACTUAL BEHAVIOR
---------------
When searching for a particular party and click on the "Cases" Tab there are cases that appears which relates to a completely different customer.

EXPECTED BEHAVIOR
-----------------------
In the case tab should be displayed the cases for that particular customer only

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Case Worker
2. Agent Dashboard > Party Search
in 'Simple Search' Enter a particular Party_number in 'Registry ID'
3. Go
4. Under 'Cases' Tab  are cases that appears which relates to a completely different customer.


Cause

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In this Document
Symptoms
Cause
Solution
References


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