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Balance Writeoff Program Is Not Writing Off Invoice If Write-off Was Already Done On Another Invoice (Doc ID 2378072.1)

Last updated on MARCH 23, 2018

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

ACTUAL BEHAVIOR
---------------
The Balance Writeoff for Terminated and Expired Contracts program is not writing off amounts that are under the defined limit.

EXPECTED BEHAVIOR
-----------------------
Expect that if an amount due is under the defined limit set in the profile option OKL: Small Balance Write-Off Tolerance that it would be written off.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Book a contract and bill a contract.
2. Create a termination quote and process that until the contract is terminated and
  any quote amounts are invoiced.
2. Apply receipts to fully pay all invoices for the contract.
4. Unapply $3 from any invoice for the terminated contract (OKL: Small Balance Write-Off Tolerance set to $10)
5. Submit Balance Writeoff for Terminated and Expired Contracts and the $3 will be written off as expected.
6. Unapply $5 from another invoice for the same contract.
7. Submit Balance Writeoff for Terminated and Expired Contracts, and nothing will be written off even though
  the unapplied amount, and the sum of the two unapplied amounts, is under the tolerance.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot automatically write off the second amount.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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