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Quality Alert E-mail Output Periodically Contains Extra/Duplicate Characters (Doc ID 2378260.1)

Last updated on MARCH 23, 2018

Applies to:

Oracle Quality - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR


Occasionally, an extra/duplicate digit/character appears in emails sent from QA system

EXPECTED BEHAVIOR


Extra digit/character should not occur

STEPS

The issue can be reproduced at will with the following steps:
Intermittent problem:
1. Responsibility = Quality (QA)
2. Navigation = Collection Plans-> Nonconformances
3. Query Plan
4. Comments: QA Recommended Actions ........................... included in the email


However, in the actual email, it shows with extra/duplicate digits/characters



Cause

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