My Oracle Support Banner

"Check Billing Schedule" QA Check Does not Show Warning when Line Amount is not Matching with Schedule Amount (Doc ID 2378960.1)

Last updated on MARCH 26, 2018

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, QA Related

ACTUAL BEHAVIOR
---------------
"Check Billing Schedule" QA shows success in Entered status but after contract approval, it shows error that line amount & billied amount mismatch.

EXPECTED BEHAVIOR
-----------------------
QA behavior should be same

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a subscription contract and add a subscription line. Billing schedule is also generated. After that change the price on the line. The billing schedule is not refreshed.
2. Check QA. QA completes normally in Entered status.
3. Activate and bill the contract. Check QA again. At this time QA fails.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Users are seeing inconsistent behavior of QA and system is allowing to activate contract even if there is mismatch in line and schedule amounts.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.