Interface Service Costs To Projects: Wrong Validation Involving Terminated Employees

(Doc ID 2379242.1)

Last updated on APRIL 17, 2018

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.
PAXTRTRX - PRC: Transaction Import

Symptoms

Under certain circumstances, the program "Interface Service Costs to Projects" sends wrong transaction dates to Projects (PA) interface.

Steps:

  - Debrief Service Date = 21-Nov-2017
  - Resource 'ABC' is active on this date
  - However, 'ABC' goes on leave from 22-Nov-2017
  - Run "Interface Service Costs to Projects" to send this transaction to Projects
  - Service manager approves transaction a week later (29-Nov-2017)
  => It sends it with the Transaction Date (Expenditure Item Date) of 29-Nov-2017;

  - Since Resource 'ABC' is not active on 29-Nov-2017, it fails in Projects interface.

"PRC: Transaction Import" (PAXTRTRX) continues to error out until the transaction which is failing is removed from the queue.

Cause

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