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Interface Service Costs To Projects: Wrong Validation Involving Terminated Employees (Doc ID 2379242.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.
PAXTRTRX - PRC: Transaction Import

Symptoms

Under certain circumstances, the program "Interface Service Costs to Projects" sends wrong transaction dates to Projects (PA) interface.

Steps:

  - Debrief Service Date occurs on a certain date
  - The Resource is active on that date
  - However, the resource goes on leave from after that date
  - Run "Interface Service Costs to Projects" to send this transaction to Projects
  - Service manager approves transaction a week later
  => It sends it with the Transaction Date (Expenditure Item Date) when the transaction was approved

  - Since Resource is not active on the date the transaction was approved, it fails in Projects interface.

"PRC: Transaction Import" (PAXTRTRX) continues to error out until the transaction which is failing is removed from the queue.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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