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Mobile Field Service : Nothing Happens Upon Clicking "Business Process" Under Add Install Screen (Doc ID 2379598.1)

Last updated on MARCH 28, 2018

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Multiplatform iOS And Android General

ACTUAL BEHAVIOR
---------------
Using the Smartphone view ,Nothing happens and no selection pop-up comes upon clicking "Business Process" under Add Install ,Expense and Labor
Upon switching to to "Tablet" view, the pop-up works as expected .

EXPECTED BEHAVIOR
-----------------------
Expect that the Business Process List of Values works as expected even while using Smartphone view of the Mobile Field Service (MFS) multi platform device


AVAILABLE WORKAROUND
--------------------------------------
Workaround is available i.e. Switch to Tablet view in Preference

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to Mobile Field Service (MFS) multi platform device Using default preference as Smartphone view
2. Choose Tasks
3. Open any task
4. Under Actions Choose Material Install ->Add Install
5.Click Business Process

Observe that nothing happens
The same is observed during adding Expense and Labor lines as well


Cause

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