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When Searching Service Orders By RMA Number Not All Results Are Returned (Doc ID 2379673.1)

Last updated on MARCH 31, 2018

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Repair Order Management- Test/ Production instance

ACTUAL BEHAVIOR
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Find Requests in Depot Repair does not give all the results when similar RMA# exists for two OU .

A customer has 2 identical RMA numbers.  ORG 1  has RMA XYZ,   ORG 2 has RMA XYZ.
Profile option "CSD: Restrict Service Order Search by Manufacturing Organization" is set to 'NO'

But when Searching by the RMA XYZ  the form only displays one record.


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to EBS
2. Navigated to Depot Repair Manager Responsibility
3. Find Repair Orders
4. Entered RMA
5.Clicked on Find one row result came
6.If I clicked find RMA option it is showing all the results associated with RMA.


Changes

 

Cause

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