When Searching Service Orders By RMA Number Not All Results Are Returned
(Doc ID 2379673.1)
Last updated on MARCH 31, 2018
Applies to:Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.
On : 12.2.4 version, Repair Order Management- Test/ Production instance
Find Requests in Depot Repair does not give all the results when similar RMA# exists for two OU .
A customer has 2 identical RMA numbers. ORG 1 has RMA XYZ, ORG 2 has RMA XYZ.
Profile option "CSD: Restrict Service Order Search by Manufacturing Organization" is set to 'NO'
But when Searching by the RMA XYZ the form only displays one record.
The issue can be reproduced at will with the following steps:
1. Login to EBS
2. Navigated to Depot Repair Manager Responsibility
3. Find Repair Orders
4. Entered RMA
5.Clicked on Find one row result came
6.If I clicked find RMA option it is showing all the results associated with RMA.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!