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OKS UBB-Billing Processes without Meter Readings Entered and Make Ineligible for Reprocessing (Doc ID 2379843.1)

Last updated on MARCH 28, 2018

Applies to:

Oracle Lease and Finance Management - Version 12.2.5 and later
Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Billing Modules

ACTUAL BEHAVIOR
---------------
OLFM/OKS UBB-Billing processes and marks periodic OKS-Billing-Lines without meter readings entered and there by make ineligible for reprocessing when actual meter readings are captured and entered.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to go back and perform counter reading for those months that were missed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Book a Contract with Usage with 0 Minimum, Default Quantities and Base Reading with Usage-Type: Variable Rate
2) Enter Counter Readings from Jan-2016 thru May-2016 and Run Service Contracts Main-Billing
3) Usage-Billing Invoices are Generated for the Jan-2016 thru May-2016 on the first run of Service Contracts Main Billing
4) Now, don't enter any Meter-readings for Jun-2106 thru Aug-2016 and run Service Contract Billing Till End of Aug-2016 . No Usage Billing Generated (Calculated-Amount Value is 0 )
5) Now, Now Enter Meter-readings for Sep-2106 and Oct-2016 and not for Nov-2016 and run Service Contract Billing Till End of Nov-2016 . Now Usage Billing Generated for Sep-2016 and Oct-2016 and But Not for Nov-2016)
6) Once Service Contract Billing is run for any Billing-Periods without Counter-Readings, no Billing will be generated for those periods. And you can't go backward for those periods to Enter-readings after Billing is processed. Only new cumulative reading can be captured for the next Unbilled-Period and Usage Invoice will get generated for that period.
7) This is an issue for CT business-operations as UBB-Billing is run on a daily basis and without the meter readings entered, OKS/OLFM shouldn't mark them as processed as there could be time-delay between Counter-reading entered vs actual UBB-Billing is processed.


Changes

 

Cause

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