My Oracle Support Banner

Reversal Of AR Receipt If there Is No Record Exists In IBY Transaction Tables (Doc ID 2379972.1)

Last updated on MARCH 29, 2018

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to reverse a receipt, the following error occurs.

ERROR
-----------------------
APP-AR-999967187: The Receipt Is In The Process Of Fund Capture Settlement While Manual Receipt Reversal For Credit Card Transaction


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. AUTH and CAPTURE happened outside oracle
2. Created a receipt in AR and marked it as Remitted.
3. Try to Reverse that receipt
4. Error APP-AR-999967187 reported


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.