Request Serial # Field And Serial # Value On Charges Page In Agent Dashboard
Last updated on MARCH 29, 2018
Applies to:Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.
In 12.2.6, request Serial # field and Serial # value be displayed in header region of charges from agent dashboard.
Steps To Reproduce
Customer Support Specialist responsibility
Open Existing SR#
In the Service Request Update Form (HTML), select Actions: Create Charges and Service Logistics
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms