Request Serial # Field And Serial # Value On Charges Page In Agent Dashboard
(Doc ID 2380373.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.
In 12.2.6, request Serial # field and Serial # value be displayed in header region of charges from agent dashboard.
Steps To Reproduce
(R)Customer Support Specialist responsibility
1.Open Existing SR#
2.In the Service Request Update Form (HTML), select Actions: Create Charges and Service Logistics
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