Request Serial # Field And Serial # Value On Charges Page In Agent Dashboard

(Doc ID 2380373.1)

Last updated on MARCH 29, 2018

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

In 12.2.6, request Serial # field and Serial # value be displayed in header region of charges from agent dashboard.

Steps To Reproduce
================
Customer Support Specialist responsibility
Agent Dashboard
Open Existing SR#
In the Service Request Update Form (HTML), select Actions: Create Charges and Service Logistics

Changes

 

Cause

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