Service HTML: Extra Spacing When A Logo Is Included In Notes (Rich Text Editor - RTE)

(Doc ID 2380501.1)

Last updated on APRIL 03, 2018

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When copying the contents of an email into a Note, if there is a logo, the same is not interpreted correctly.

In some cases, several extra lines can be added to the original text, causing unnecessary spacing.

When copying the contents of the email in Notepad, there are extra spaces too.
However the spaces are doubling or more than doubling after pasting it into the Notes section.

Steps:

(R) Customer Support Specialist
(N) Customer Support > Agent Dashboard

- Open SR
- Navigate to the Notes section
- Copy/Paste contents of an email with formatted text and company logo.

=> Additional line spaces are inserted and displayed on the Agent Dashbord (SR page).

Cause

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