Due Date Calculation Is Taking Over 12 Hours And Is Completing In Error

(Doc ID 2380596.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Payables - Version 12.2.4 and later
Information in this document applies to any platform.
Due Date Calculation is taking over 12 hours and is completing in error.

Symptoms

On : 12.2.4 version, Performance

ACTUAL BEHAVIOR
---------------
Due Date Calculation is taking over 12 hours and is completing in error.

SQL ID: 9ddq9zva2ups8 Plan Hash: 2019855301

SELECT DISTINCT TRANSACTION_ID, TRANSACTION_DATE
FROM
RCV_TRANSACTIONS WHERE PO_HEADER_ID=:B1 AND TRANSACTION_TYPE='RECEIVE' START
WITH TRANSACTION_TYPE='ACCEPT' CONNECT BY TRANSACTION_ID = PRIOR
PARENT_TRANSACTION_ID ORDER BY TRANSACTION_DATE DESC


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit Due Date Calculation

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete Due Date Cancellation in time

Changes

 NONE

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms