Project Is Not Showing In The LOV When Searching For Service Request Using Advanced Tab

(Doc ID 2380798.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

In 12.2.5, Find Service Requests form on Advanced tab search item: Project > Condition = > Value here is the issue, if users enter 136816 or 136816% then tab or click search button error: No data found using these search criteria or error: FRM-40212 : Invalid value for field COL_VALUE however if users select drill down then enter 1% data comes back....if enter 1368% find able to find 136816 in the LOV without any errors. Same issue occurs searching Project # 100410

Even though data exist in search value LOV, search functionality does not validate when entering the value in the field tabbing out or clicking Search button.



Steps To Reproduce
=============
1. Responsibility: Service
2 Navigate > Service Requests > Find Service Requests > Advanced tab > item: Project > Condition = > Value 136816 or 136816% then tab or click search button error: No data found using these search criteria or error: FRM-40212 : Invalid value for field COL_VALUE

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms