Repair Orders Link From Instance Update Page Times Out

(Doc ID 2380837.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Installed Base - Version 12.2.3 and later
Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Support Codes

ACTUAL BEHAVIOR
---------------
Clicking any Instance > Repair order link -> spins for about 20 seconds and times out.


EXPECTED BEHAVIOR
-----------------------
Repair Order link should not time out.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Depot Repair Super User => Item instance
2.Query for instance
3.Click on update instance
4.Click the Repair Orders Link
504 Gateway Time-out
The server didn't respond in time.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms