Unable to Complete an Invoice in Receivables

(Doc ID 2380971.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Receivables - Version 12.1.2 and later
Oracle E-Business Tax - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Transactions Related

When attempting to complete a transaction,
the following error occurs.

ERROR
-----------------------
An unexpected error has occurred. Please contact your system administrator.

Tax_rate = 0, unrounded_tax_amt <> 0. Cannot calculate taxable basis amount.
p_return_status = U
ZX_TDS_TAXABLE_BASIS_DETM_PKG.get_taxable_basis (-)
"Incorrect return_status after calling
ZX_TDS_TAXABLE_BASIS_DETM_PKG.get_taxable_basis()"
RETURN_STATUS = U
ZX_TDS_CALC_SERVICES_PUB_PKG.calculate_tax(-)
RETURN_STATUS = U
RETURN_STATUS = U
ZX_API_PUB: CALCULATE_TAX:ZX_SRVC_TYP_PKG.calculate_tax returned errors


STEPS
------
The issue can be reproduced at will with the following steps:
1. Receivables responsibility -> Transactions -> Transactions -> Complete


Cause

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