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Territory Administration - Rank Hierarchy Is Not Working In R12 (Doc ID 2381065.1)

Last updated on MARCH 14, 2019

Applies to:

Oracle Territory Management - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Territory Ranking >

Territory Assignment is not using the Ranking correctly.

1. Territory A with request type X should assigned to group G1(Rank 2)

2. Territory B with request type X should assigned to group G2(Rank 1)

As per the rank when we create a service request with request type X it should assign it to group G2 but it is considering only group G1 as it was created first.



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