Territory Administration - Rank Hierarchy Is Not Working In R12
Last updated on MARCH 30, 2018
Applies to:Oracle Territory Management - Version 12.2.5 and later
Information in this document applies to any platform.
On : 12.2.5 version, Territory Ranking >
Territory Assignment is not using the Ranking correctly.
1. Territory A with request type X should assigned to group G1(Rank 2)
2. Territory B with request type X should assigned to group G2(Rank 1)
As per the rank when we create a service request with request type X it should assign it to group G2 but it is considering only group G1 as it was created first.
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