Rental Sales Orders Do Not create SHIP_TO Associations in IB Instances
(Doc ID 2382046.1)
Last updated on JULY 14, 2020
Applies to:Oracle Installed Base - Version 12.1 and later
Information in this document applies to any platform.
Rental Sales Orders do not create SHIP_TO Associations in IB instances.
Expect Rental Orders with instance owned internally to show the Ship-To association from Sales Order.
The issue can be reproduced at will with the following steps:
1. Order Management application: Create a Rental Order > Book > Ship
2. Install Base instances are created, located In Inventory.
3. Look at IB instances > 'Current Location' & 'Installed Location' are populated with Ship To Customer from Sales Order.
SHIP_TO association is not created for SHIP_TO Customer
Due to this issue, users are unable to create Depot Repair Orders unless the SHIP_TO Association is manually added in Installed Base.
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