Rental Sales Orders Do Not create SHIP_TO Associations in IB Instances

(Doc ID 2382046.1)

Last updated on APRIL 09, 2018

Applies to:

Oracle Installed Base - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

Rental Sales Orders do not create SHIP_TO Associations in IB instances.

Expect Rental Orders with instance owned internally to show the Ship-To association from Sales Order.


The issue can be reproduced at will with the following steps: 
1. Order Management application: Create a Rental Order > Book > Ship 
2. Install Base instances are created, located In Inventory. 
3. Look at IB instances > 'Current Location' & 'Installed Location' are populated with Ship To Customer from Sales Order. 
    SHIP_TO association is not created for SHIP_TO Customer 


Due to this issue, users are unable to create Depot Repair Orders unless the SHIP_TO Association is manually added in Installed Base.

Cause

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