The Annual Price for a Service is $365 per year, but 1 Day is calculated as .98.

(Doc ID 2382579.1)

Last updated on APRIL 04, 2018

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Pricing Integration

ACTUAL BEHAVIOR
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A service line is entered with a Duration of 1 Day. The Pricing UOM is Year and the Service Item is listed on the Price List as 365 per Year. When a Covered Product Subline is added, the price for the Subline is calculated as .98.


EXPECTED BEHAVIOR
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Expect the Price to be calculated as $1 as the Year Price is 365 and there are 365 Days in the year being priced.

STEPS
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The issue can be reproduced at will with the following steps:
1. Add a Service Item to a Price list with a Price of 365 and UOM Year with Primary UOM checked.
  Make sure there are no other Price List lines for this item on the Price List with another UOM.
2. Add the Service Item to a Service Contract with a Duration of 1 Day and Price UOM of Year.
3. Add a Covered Product subline to the contract, also with a duration of 1 Day.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get the contract to price as expected.

Changes

 

Cause

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