In Service Request, The Auto Task Not Created Due To Error CS_ASSIGN_RESOURCE_PKG (Doc ID 2383042.1)

Last updated on DECEMBER 19, 2022

Applies to:

Symptoms

In 11.5.10.2

Create service request and also the auto task is not getting created due to following error

Error 1:
API error (CS_ASSIGN_RESOURCE_PKG.Assign_ServiceRequest_Main) Unable to assign Service Request Individual Owner. Please check your Territory Setup or manually assign the Service Request owner

Error 2:
Start of JTF_TERR_SERVICE_PUB.Get_WinningTerrMembers for Service Request/Task combination.

Error 3:
End of JTF_TERR_SERVICE_PUB.Get_WinningTerrMembers for Service Request/Task combination.

Error 4:
No Resource found. Please try again.

Error 5:
API error (CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource) Unable to assign Task Owner.
Please check your Territory Setup or manually assign the Task Owner"

Error 6:
System could not automatically generate task for: PX Auto Assign Tasks. Please review the error messages below and manually create the tasks.
API Error: System could not automatically assign an owner for task template: PX Auto Assign Tasks. Task Owner is a mandatory field.

Changes

Cause

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