In Service Request, The Auto Task Not Created Due To Error CS_ASSIGN_RESOURCE_PKG

(Doc ID 2383042.1)

Last updated on APRIL 05, 2018

Applies to:

Oracle Territory Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

In 11.5.10.2

Create service request and also the auto task is not getting created due to following error

Error 1:
API error (CS_ASSIGN_RESOURCE_PKG.Assign_ServiceRequest_Main) Unable to assign Service Request Individual Owner. Please check your Territory Setup or manually assign the Service Request owner

Error 2:
Start of JTF_TERR_SERVICE_PUB.Get_WinningTerrMembers for Service Request/Task combination.

Error 3:
End of JTF_TERR_SERVICE_PUB.Get_WinningTerrMembers for Service Request/Task combination.

Error 4:
No Resource found. Please try again.

Error 5:
API error (CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource) Unable to assign Task Owner.
Please check your Territory Setup or manually assign the Task Owner"

Error 6:
System could not automatically generate task for: PX Auto Assign Tasks. Please review the error messages below and manually create the tasks.
API Error: System could not automatically assign an owner for task template: PX Auto Assign Tasks. Task Owner is a mandatory field.

Changes

 

Cause

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