AME Generates No Approvers After Patch 24961078:R12.AME.B

(Doc ID 2384335.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Part I

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(i) employee AAA submits expense report
AME identifies the Approver as BBB
An approval notification is sent to Approver BBB
(ii) Approver BBB has setup a Workflow Routing Rule. This Workflow Routing Rule uses 'reassign -transfer ownership' (as opposed to 'reassign - delegate authority')
With the Workflow Routing Rule, Approver BBB's workflow notifications are reassigned to employee CCC. Employee CCC is a subordinate of Approver BBB
(iii) Employee CCC receives the approval notification. Employee CCC does not respond to the Approval notification.
The Approval notification times out. A reminder notification is sent and again. Employee CCC does not respond to the 2nd Approval notification.
The 2nd Approval notification times out.
(iv) Expense report is automatically approved
** Bug:16705180 was logged for this issue **


Part II
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Apply Patch 24961078:R12.AME.B to resolve Bug:16705180.
But, with Patch 24961078:R12.AME.B, there are no approvers for a report that encounters this issue.
AME Development said "...So product team should take a decision to understand how to progress these kind of transactions..."

Cause

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