R12: OIE: AME Generates No Approvers After Patch 24961078:R12.AME.B
(Doc ID 2384335.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.
(i) employee AAA submits expense report
AME identifies the Approver as BBB
An approval notification is sent to Approver BBB
(ii) Approver BBB has setup a Workflow Routing Rule. This Workflow Routing Rule uses 'reassign -transfer ownership' (as opposed to 'reassign - delegate authority')
With the Workflow Routing Rule, Approver BBB's workflow notifications are reassigned to employee CCC. Employee CCC is a subordinate of Approver BBB
(iii) Employee CCC receives the approval notification. Employee CCC does not respond to the Approval notification.
The Approval notification times out. A reminder notification is sent and again. Employee CCC does not respond to the 2nd Approval notification.
The 2nd Approval notification times out.
(iv) Expense report is automatically approved
** Bug:16705180 was logged for this issue **
Apply Patch 24961078:R12.AME.B to resolve Bug:16705180.
But, with Patch 24961078:R12.AME.B, there are no approvers for a report that encounters this issue.
AME Development said "...So product team should take a decision to understand how to progress these kind of transactions..."
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