Install Base Records With Active Service Contract Lines Getting Terminated Without Any Warning

(Doc ID 2384494.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Installed Base - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Install Base records with active service contract lines getting terminated without any warning

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to IB responsibility.
2. Search instance with an active service contract.
3. Select radio button on the left side.
4. Click on Expire and Click on Apply. Confirmation comes up saying All Selected Items have been expired.

Changes

 

Cause

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