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Manages Mobile Users Program Returns Error: "APPS.CSM_HTML5_PKG" has errors (Doc ID 2384682.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3

When attempting to create a new Mobile Field Service user with the 'Manages mobile users' program
the following error occurs.

User Creation Error: &USERNAME java.sql.SQLException: ORA-04063: package body "APPS.CSM_HTML5_PKG" has errors
ORA-06508: PL/SQL: could not find program unit being called: "APPS.CSM_HTML5_PKG"
ORA-06512: at "APPS.ASG_HELPER", line 147
ORA-06512: at line 1

The issue can be reproduced at will with the following steps:
1. Run the manages mobile users program to create a new user.


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